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Did you know that your E&O Insurance will not cover you if you accept the responsibility of a "power of attorney" for a client? I don't believe that many agents know that, and if you want to raise the bar in your practice, you should never be doing it. Too many things can happen that can land you in court.
An FYI for everyone who uses Wordpress for their blogs: Last week I had a malware hack on my sites. Long story short, you need to go in and make sure all of your plugins and themes are updated, and that you are using the most current version of Wordpress (which can be automatically updated right from your dashboard). You will also need to download, and run a plugin called "TimThumb". It scans all your themes and database for any rouge code in them for thumbnails. That seems to be where the sites were compromised. Once you install and activate the plugin, you will need to go to "tools" and run the scan. Don't want anyone else to have to go through the hours of mess that I had to.
Being upside down on the note should have nothing to do with the insurance. As long as they were properly insured, they should be fine. Now, if they didn't have enough coverage, that will be a problem.
I set the stage BEFORE showing the house - - - when I make an appointment and the agent tells me they have to be there, I remind them that buyers are very uncomfortable with the seller or their agent being there, so I will expect them to unlock the door and wait outside. That's also what I do when my seller has required that I be there to let the agents in. If they have questions, I'm there to answer - outside.