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“There is a great difference between knowing and understanding: You can know a lot about something and not really understand it.” ~ Charles Kettering Do you think he was talking about the real estate profession?
Much of what we talk about in this group are the things which we think are "broken" in our industry and it can't sometimes make us angry or frustrated. If you have 20 minutes, enjoy this Seth Godin presentation and see if it doesn't at least make you think about how you can avoid breakage in your life.
David - That's not true. Race is always a protected class and if they are using the services of a Realtor the Fair Housing laws are in effect. If the Seller wishes to discriminate they should probably be going FSBO and not advertising anywhere. Either way, race is always a protected class.
That Harvard (or Yale) study has been debunked as myth. It does make a great sound byte for speakers and manager but it just hasn't ever been found to be true http://sidsavara.com/personal-productivity/fact-or-fiction-the-truth-about-the-harvard-written-goal-study That being said, I don't think there are many who will disagree with goal setting and business planning. I find that many ppeople do that planning part but it's the "following the plan" and "reviewing the plan" that becomes difficult. I like what Chris Speicher said earlier - that he feels the accountability of his outside coach to perform. That accountability and discipline is what sepeartes the men from the boys (or Ladies from the boys as it were). I also quote Lewis Carooll when it comes to most agents and their goal setting/business planning: One day Alice came to a fork in the road and saw a Chesire cat in the tree. "Which road to I take," asked Alice. "Where do you want to go?" said the cat. "I don't know," replied Alice. "Then," said the cat, "It doesn't matter which road you take."
Sherry - You're right. We control the process. They control the decisions. But if people are going to work with me, they need to know how I work. Just like I don't usually get to tell my doctor or dentist how to do their jobs, I find by meeting with the clients at my office first, I can share with them how I work and how we can work together to accomplish their goals. The problem with meeting them at the home they want to see is that it rarely is the house they will buy (because they haven't really thought out their wants and needs) and this sets the precedent that you are willing to meet them out at homes at their beckon call. I do know of some agents who will meet them the 1st time at the house then require a office visit. As one of my mentors said, "I think of it as a prayer session and I can't answer their prayers until I know what they're praying for."
To Michael's point, I couldnt agree more. Sending holiday or special occasion cards is always a great idea, as long as they come from the heart. Personally, I send Thanksgiving day cards with a handwritten note that explains why I am thankful for the person that is receiving it. My goal is to always show appreciation, and/or to provide value. An article that applies to them, an update on the market that might positively or negatively affect their property value, etc. Community news that they may not know about yet. I am a big believer in TOMA, but only for the right reasons. There are many companies who are at the top of my mind, but for the wrong reasons, and I would never do business with them. I'm one of those strange people who actually gives "junk mail" a second and third look, always looking for positive ways to improve and differentiate myself. Sean, thank you for acknowledging one of my favorite lines ever! It keeps me out of A LOT of trouble, but "That's just my opinion, I could be wrong" -Dennis Miller (no relation)