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I know this is old news, but I just dealt with this as a consumer, and I had to express my frustration somewhere. I emailed my auto insurance vendor with a really quick, easy question. Their response: "At what number can I call you?" My response: "None. I prefer to deal with this via email." Service people should communicate with clients the way that clients want to communicate. Period. Sorry, again, I know we've killed this one, but I had to vent...
Stunningly, we're less than two weeks away from the end of the third quarter of 2013. Go back and look at the goals you set for the year. How are you doing vs the most important metrics you set for yourself? Do you plan to make any adjustments during the fourth quarter? And if you didn't set any goals for the year, do you think you will be setting some for 2014?
Mark: I don't live in California. I live in the same town as you. Multiple offer scenarios have been very rare throughout the course of my career. I'm talking about ME, not national averages, and certainly not California averages. I can also be hit by a car, or struck by lightning. But I don't worry about those exceptional case situations either.
When I have paper documents, I scan them into my iPhone, then distribute them to the appropriate files and parties. So much easier. I find myself amused these days when someone asks me to fax something to them.