Chris, thanks for accepting me! You're old enough to be my son, and I've been practicing my real estate gig since before you were born! We've never gone through an economic downturn time so long as this one, and we can only make it a season for growing how we want to do our real estate business for the future. For the record, I am fortunate to live in the Raleigh, NC, area, where we still have growth, but declined real estate values. Recently Business Week named the Raleigh area the best place to live in America, so we're a proven winner. I look forward to learning how others are managing their business. I see you're already hearing from folks who're very much ahead of me with the tools they use, but I remain strong that being in touch with past clients as well as having a web presence are essential to creating the client base we need to increase our book of business.