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Do you think this article is finally pinpointing the crux of the real estate service problem? Or do you think that agents wear too many hats? If agents just focused on selling houses (their clients) instead of marketing, advertising, paperwork, etc. maybe the consumer experience would be much better? http://next.inman.com/2013/02/finding-logic-in-an-illogical-industry/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+InmanNext+%28Inman+Next%29
Matt a related but good point. I absolutely judge on the quality of the LO and where ever the money is coming from. Agents who don't work with a loan officer who is available to take calls on weekends can really hurt their clients.