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In the continuing saga of the Zillow review which was bounced back to my client for not being "detailed enough", I have spoken to 3 different people at Zillow in the past couple weeks, who each told me someone from Zillow would contact me but didn't. Today after submitting yet another detailed complaint, I received this email: "The review did not contain enough detail to be published. We sent an email to the reviewer asking to provide examples and information to support their rating. They have the ability to login to their profile and add more detail to re-submit the review." As I said in my report, they've already submitted the review TWICE and I'm not going to go back and ask them to re write it again, so I was well aware of WHY it was bounced. The last comment the client had was "screw Zillow".
So one of my listings sold, and in an effort to raise my social media scores, I asked the seller to make a Zillow account and post a review. Which NEVER got posted. So I had to ask him to please write ANOTHER review. Which he did. And this is the response from Zillow: ~`~~ Thank you for your review of Janet R Bidwell on Zillow. Unfortunately, it did not meet our Review Guidelines and was rejected by our moderators. However, with a few edits, Zillow might be able to publish it. Here's some specific feedback from the moderator: Review does not contain a sufficient level of detail to be useful. Please provide specifics about your experience working with the pro. Include specific examples and information that support your ratings. Thanks for contributing and helping others in the Zillow community find great agents. ~~~ It was a 3 sentence review, I read it when he sent it! How ridiculous.
This is some of the most ridiculous advice I've seen in a long time. Rather than pick it apart point by point (the ridiculous notion that agents in the same office COMPARE NOTES). . . your thoughts? http://homebuying.about.com/od/realestateagents/f/070709_Interview-Agents-Same-Company.htm
Janet: FOR SURE. I once attempted to help a friend lease a very low-end property in a community in which I've never done business. I probably invested 40 hours into a situation where the MAXIMUM I could earn was $400. I literally gave the buyer's agent my side of the lease just to be done with it a little earlier. It was a nightmare.
But what if you have clients that don't want to go through the hassle of leaving reviews on multiple sites? Or any sites? I have a client who I have done 5 transactions with. He's a Lt Col in the Army. He won't go online and leave feedback. I've asked. He keeps hiring me but he won't go online to leave feedback.
Janet: No, they were legally entitled to the referrals. I simply (honestly) forgot to pay them, because we were doing so many deals it was hard to keep track of it all. They did a year end audit and found my omissions. As it WAS honest on my part, I was shocked to learn of my mistakes. And writing those checks was not fun.