OKAY. Last year, bought two massive pieces of decor at Z Gallerie, where I actually spend a lot of money every year. An embarrassing amount. So, I'm a regular.
When I bought these two massive pieces, it's because I couldn't decide which one I wanted, so the manager helped me narrow it from four to two, and suggested I just buy both and after testing in my home, bring back the one I don't want for a refund.
Okay, fine, I'm tired of being here anyway...
So I buy both, go home, test them, and the next day bring back the item that was less attractive. They start asking me all this information - my email, my address, etc.
"Why do you need all this?" I ask.
"Because corporate needs to process your refund check."
"A check? I paid with cash. Refund it with cash."
"We can't. All refunds of all sizes and types are refunded via mailed check. You can see it clearly right here," and she points to an 8 point font notice kind of tucked away that was definitely not visible to a non-cyborg.
I ask for the manager, she reiterates their policy. "Why did you encourage me to spend an extra $450 if you had no intention of refunding it? Why didn't you even mention it?"
"It says on the receipt what our return policy is."
'Bitch!' I think to myself in Snoop Dogg voice. "I wouldn't have known the policy until AFTER the purchase then. Not helpful."
"It says it on our sign," which is literally framed and glued to the SIDE of the register, not the front.
"You see how the policy is misleading, right?"
And instead of apologizing or offering to allow me to speak to corporate, she said, "that is our policy. As a long time customer I would think you'd know the policy."
WHAT THE WHAT? "I've never returned anything. I have thousands of dollars worth of crap from this place, I've never returned a thing? Why would you act so horribly?"
"I'm not the one acting horribly here. You'll get your money." she said in an accusatory tone.
"It's the principle of the matter, I don't care about the money, but would you have let me come in yesterday and offer to MAIL you a check yet walk out of the store? NO. The policy is wrong."
"Would you like to keep your purchase or return it?" she asked snidely.
I said nothing, I returned the next day with four other purchases I'd made in the previous 60 days.
Nearly 90 days later, I got a refund check in the amount of $3,220.
Eff you, Z Gallerie. I'm done.
This, Jimmy? http://agentgenius.com/real-estate-news-events/real-estate-scam-or-a-shoddy-marketing-campaign/ (not exactly the same thing but similar)
I'm about halfway through Jay Papasan / Gary Keller's new one "The One Thing" which is really good (and you know I don't say that often about much of anything lol).
what the what? that's stupid, screw that.